Be part of a growing organization of extremely talented technical minds servicing a worldwide customer base. As a member of the Customer Support Team, you will be responsible for providing a high level of technical support and customer service, to HitPath® clients.

HitPath is looking for intelligent, hard-working, creative customer focused support person. We seek dynamic individuals who enjoy learning, helping others and have enthusiasm for solving interesting problems. If you are a highly motivated Individual, this is the team for you.

Position Overview

As a member of the Customer Service Team, you will be responsible for providing a high quality of technical support and customer service, to HitPath clients, via Telephone, Instant Messenger, and E-Mail.

You will be responsible for diagnosing and troubleshooting client issues involving internet ad campaigns, reporting, user maintenance, etc. You will apply your excellent troubleshooting skills and your ability to diagnose and resolve issues. You will be able to provide timely resolutions to support requests while demonstrating superior customer care skills and practices. The ability to recognize priority issues and escalate them accordingly will be critical to your success.

HitPath has a very broad user base so it is critical that you can successfully communicate with individuals from the most non-technical, to deeply technical engineers or senior managers. You will be an active advocate for the customer within our organization.

Primary Responsibilities:

• Providing necessary support to HitPath clients via telephone, IM and Email
• Act as a resource for clients
• Determine the nature of client issues
• Participate in the development of customer-driven enhancement features
• Perform normal administrative functions associated with a professional position, such as time reporting, project status reporting, and the like
• Perform other duties as may be assigned by management

Required Experience/Skills

• Excellent spoken and written communication skills in English
• A desire to serve customers with a passion
• Ability to manage multiple priorities with limited supervision
• Ability to accurately and thoroughly document your work
• Know how to do research using the internet and the basics of internet marketing and advertising
• Strong self-directed learner with an ability and desire to solve problems and acquire new skills in a fast-paced work environment
• 3+ years of professional experience
• Strong organizational, interpersonal and analytical skills with attention to detail
• Ability to work both independently and as a productive and helpful team member
• Must be able to work in the U.S. without sponsorship

Education

Bachelor’s degree in Computer Science or a related field from an accredited college or university, or comparable related work experience and/or training.

The Company offers excellent benefit and compensation programs. If you want to work for a company that is on the cutting edge in the information markets, contact us. This job is located in New Orleans, Louisiana and is not available for telecommuting.

Apply for this position

Be part of a fast growing company and a group of extremely talented technical minds servicing a worldwide customer base. We seek dynamic, self-driven individuals who enjoy learning, pushing themselves and have enthusiasm for solving complex and interesting data centric problems.

We continue to build on our belief that data analysis should be part of every marketing decisions our clients make. We are building a state-of-the-art data platform to track, analyze and intuitively represent consumer behavior trends pre and post sale attribution. With the help of our platform, clients make better media purchasing decisions by continuously analyze, shape and optimize the end user traffic within multiple marketing channels. Our unified data analysis and transaction shaping platform ultimately yields increased sales volume as well as high margins.

Primary Responsibilities:

• Create, build and maintain a coherent and performant data architecture
• Prototype, develop, deploy and debug data ingestions and data management services
• Participate in peer code reviews and produce high quality documentation
• Construct queries and reports to guide architectural design, business decisions and optimization algorithms
• Be embedded within the Data Science team and aid in identifying and exploiting patterns and trends
• Take projects through the full engineering lifecycle: designing, building, testing, deploying and debugging tools and products
• Help grow a team and work with a tight knit group of engineers.

Required Experience/Skills

• RESTful APIs
• Relational database technologies like Postgres and MySQL, as well as Amazon AWS technologies like SQS, SNS, Lambda, Kinesis, and Redshift.
• Of great value is also interest in NoSQL frameworks, like Dynamo, MapReduce, Spark,
• Must have a passion for a strong interest for distributed data platforms and scalable data architectures.
• You will be entrusted with the entire end-to-end engineering processes to manage rich datasets from tens of millions of transactions per month.

Qualifications

• Bachelor’s in Computer Science or equivalent
• 1+ years of experience with Python development
• Working with large SQL datastores to answer business intelligence questions using PostgreSQL & Redshift
• Experience with Linux, the bash shell, Docker and AWS infrastructure
• Working knowledge of web browsers, cookies, fingerprinting, and how these technologies fit in online advertising
• Understanding of NoSQL datastores like DynamoDB and Redisv
• Knowledge of queueing systems like SQS and Kinesis Firehose
• Understanding of how to build RESTful APIs

The Company offers excellent benefit and compensation programs. If you want to work for a company that is on the cutting edge in the information markets, contact us. This job is located in New Orleans, Louisiana and is not available for telecommuting.

Apply for this position